Support
Answers to the questions people ask most, grouped by what you’re trying to do.
Getting started
What do I need?
An iPhone running iOS 26. The Apple Watch app needs an Apple Watch with watchOS 26, paired with that iPhone.
Can I bring my history?
Yes. Bring in your walks, runs, hikes and rides from a Strava export, and connect Apple Health for your watch’s heart rate.
How do I build my first workout?
Open Plan, tap Build a workout, and add exercises from the library. Then put it on days of your week, or start it straight away.
Subscription and billing
What happens after the trial?
Choose a plan in the app and, if you’re new to Plimova’s plans, you get 14 days free. You can use the full app straight away, plus a taste of the built-in coach (quick questions and the monthly review start when your Plimova Coach plan does). We remind you two days before the trial ends. If you don’t cancel, your plan starts and Apple charges you each month: £6.99 for Plimova or £9.99 for Plimova Coach.
How do I cancel?
Yes, on either plan, any time. In the app go to You → Subscription, or cancel in your Apple Account’s subscription settings. Cancel at least 24 hours before your trial or renewal date. You keep access until the end of the period you’ve paid for.
Can I get a refund?
Refunds go through Apple. Ask from reportaproblem.apple.com.
Your AI
Do I need my own AI subscription?
No. On Plimova Coach the coach is built in, so you don’t need anything else. On Plimova, planning with AI means connecting your own Claude or ChatGPT (you can connect it on Plimova Coach too); you’ll need an AI app that supports connecting to MCP servers, which on some services needs a paid plan.
What can the AI see, and how do I disconnect it?
Nothing until you allow it. When you connect your own AI you choose what it can see and do: your training, food, body measurements and journal are separate choices, and photos are never shared. Disconnect any time in Account and it’s cut off at once. The built-in coach is off until you turn it on, and you can turn it off in Settings.
Privacy and your data
How do I download my data?
In the app, go to You → Download my data. You get everything you’ve logged in one file.
How do I delete my account?
You → Delete account removes your account and everything in it. Cancel your subscription in your Apple Account too.
Who sees what I share?
Only your friends, and only what you choose. Notes, effort and pain are never shared, and routes leave out where you start and finish.
Android
When is Android coming?
We’re building a dedicated Android app, planned for spring 2027. The Android page has the waitlist, so you hear the day it’s ready.
Still stuck?
Write to us and a person will answer.